Privacy Policy
This Privacy Policy describes how ivybags (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from the Site or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.
In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes or can be associated with you.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address, payment confirmation, email addresses, and phone number.
- Account information including your username, password, security questions and other information used for account security purposes.
- Shopping information including the items you view put in your cart, saved into your account like loyalty points, reviews, referrals or gift cards, or purchases.
- Loyalty points/product reviews/referrals/gift cards saved
- Customer support information including the information you choose to include in communications with us.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the Services ("Usage Data") using cookies and similar technologies.
Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who assist us.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to process payments, fulfill orders, manage accounts, shipping, returns, and exchanges.
- Marketing and Advertising. We may use your information to send promotional communications.
- Security and Fraud Prevention. We use your information to detect and prevent fraudulent activity.
- Communicating with You. We use your information to provide customer support and improve our Services.
Cookies
We use Cookies to power and improve our Site, run analytics, and understand user interactions.
How We Disclose Personal Information
We may disclose your personal information to third parties such as service providers, business partners, affiliates, or legal authorities.
User Generated Content
User-generated content submitted to public areas of the Services will be publicly accessible.
Third Party Websites and Links
We are not responsible for third-party websites or their privacy practices.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information about children.
Security and Retention of Your Information
We take reasonable steps to protect your personal information. Retention depends on legal and business needs.
Your Rights
You may have rights to access, correct, delete, or restrict processing of your personal information.
Complaints
If you have complaints, please contact us using the details below.
International Users
Your information may be transferred and processed outside your country.
Contact
If you have any questions about this Privacy Policy, please contact us at cc@ivybags.in